How Government Agencies Can Benefit from Enterprise Search & Artificial Intelligence
That’s where AI-based enterprise search comes in: intelligent search software can quickly find and analyze relevant information even in billions of documents. The information can even be distributed across different systems – it’s not a problem for a professional search engine.
Digitization for Public Administration
Integrating a professional search solution across the entire organization has many benefits and helps administrative employees manage the many tasks they are facing every day.
Option to Connect to Lots of Different Systems
Our enterprise search solution, iFinder, is an intelligent yet intuitive search that helps users find any content in large data pools. It does not matter if the data is located in specialist applications, on internal servers, in the cloud, in wikis, or in email systems and databases.
The format of the data is also irrelevant: our iFinder can index hundreds of different file formats within seconds, including scanned documents, PDFs, and audio and video files. After indexing, agency employees can use these documents for research easily without requiring special knowledge.
Smart Search Software Optimizes Processes
Machine learning trained and learning algorithms support public service employees especially in optimizing standard processes and routine tasks, for example:
- Automate the task of checking applications submitted on customer or citizen portals, for example, to ensure they are consistent and complete. Applicants are notified even as they enter the data that documents need to be corrected or that information is missing.
- Identify and sort documents by subject matter. Incoming emails can be automatically analyzed and forwarded for responses based on their content, or automated responses with relevant additional information can be sent.
A crucial requirement for IT solutions in the public administration sector is strict compliance with all rules concerning user access rights. A smart enterprise search system controls access to sensitive documents through differentiated search and authorization profiles.
This approach allows agencies to prevent data from falling into the wrong hands or violating compliance regulations, because each user only sees exactly the data they are authorized to see.
Personal Data Always At A Glance
Last but not least, such search and analysis software also supports public authorities in complying with the General Data Protection Regulation (GDPR).
The software identifies all documents containing personal data across all data sources of an organization and thus enables:
- a fast and complete response to requests for information as well as
- Problem-free compliance with statutory retention and deletion periods
For a Modern Public Administration: Your Benefits with Enterprise Search & AI Made in Germany
AI optimizes and speeds up processes
Case Studies: These Agencies Use iFinder
Dr. Sebastian Wanka
NOW IT (Deutsche Rentenversicherung, Nord Ost West Informationstechnik)
IntraFind - Your Partner For More Digital Sovereignty In Public Administration
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Markus Hirsch has been supporting companies and organizations for more than 30 years on their way to introducing company-wide software solutions and implementing complex digital projects that require intensive consulting.