How Government Agencies Can Benefit from Enterprise Search
That’s where enterprise search comes in: intelligent searching can find and evaluate relevant information quickly even in gigantic data pools. The information can even be distributed across different systems – it’s not a problem for a professional search engine.
Digitization with Real Benefits for Public Administration
Integrating a professional search solution across an entire organization has many benefits and is a powerful aid in managing the many complex tasks that administrative employees face every day.
The four most important factors of an enterprise search solution in this case are:
Option to Connect to Lots of Different Systems
Our enterprise search solution, iFinder, is an intelligent yet simple search that helps users find any content in large data pools. It does not matter if the data is located in specialist applications, on internal servers, in the cloud, in wikis, or in email systems and databases.
The format of the data is also irrelevant: our iFinder can index hundreds of different file formats within seconds, including scanned documents, PDFs, and audio and video files. After indexing, agency employees can use these documents for research easily without requiring special knowledge.
Intelligent Software that Learns from Its Users
Specially trained and learning algorithms use artificial intelligence to help check submitted applications, for example, or perform other tedious tasks such as researching legal texts and commentaries.
The algorithms are trained with machine learning and specialize in particular areas, such as legislative texts or applicable data protection regulations such as the GDPR. With data from other specialist fields, they can also be used for other tasks.
Smart Search Software Optimizes Processes
- Automate the task of checking applications submitted on customer or citizen portals, for example, to ensure they are consistent and complete. Applicants are notified even as they enter the data that documents need to be corrected or that information is missing.
- Identify and sort documents by subject matter. Incoming emails can be automatically analyzed and forwarded for responses based on their content, or automated responses with relevant additional information can be sent.
A crucial requirement for IT solution in the public administration sector is strict compliance with all rules concerning user access rights. A smart enterprise search system controls access to sensitive documents through differentiated search and authorization profiles.
This approach allows agencies to prevent data from falling into the wrong hands and therefore avoid violating compliance or GDPR regulations, because each user only sees exactly the data they are authorized to see.