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Companies that use chatbots are convinced of the technology itself, but often struggle with insufficient results. In this guest article, Jörg Feldmann, founder of the system consultant kompaktwerk and expert for digital dialogue solutions writes about his experiences and the improved possibilities through enterprise search and the latest generative artificial intelligence.

Artificial intelligence has revolutionized the way we process information. ChatGPT made generative AI accessible to everyone, but now the exciting question arises: How can organizations use large language models (LLMs) in their business environment in a beneficial and privacy-compliant way? Breno Faria, AI expert at search engine manufacturer IntraFind, classifies the new technologies and describes use cases with potential for companies and the public sector.

All organizations have sensitive data, and handling it responsibly is a business-critical issue. But before companies can take steps to protect that data, they must first figure out what information that needs protection exists in the first place and where it is stored. This is anything but trivial.

With the advent of large language models and deep learning, there arises a need to redefine search engines. The era of relying solely on word-based searches is over, making way for semantic search. Christoph Goller, Head of Research at IntraFind, provides a concise overview of the key AI techniques that are poised to revolutionize search. Furthermore, he evaluates these techniques in terms of their practical applicability.