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Technical support staff deal with demanding customers and complex information. IntraFind shows how they can use enterprise search to solve their customers' problems quickly and accurately.

Employees, whether in the home office or in the office, rightfully expect a trouble-free IT that doesn't disrupt their workflows. This includes fast and targeted access to information. However, many companies still lack in this area. Remedy can come from an unexpected corner.

There can never be too much information - at least that is the theory. However, in view of the rising flood of information, companies now often ask themselves how they can tackle the data flood and filter out information that is relevant to them. The software company IntraFind recommends the use of enterprise search solutions for this purpose. However, these must have at least the following three core characteristics.