10.12.2024 | News These five trends will shape the AI year 2025
In 2024, most organizations will have researched generative AI extensively, experimented with it and found out where this technology can really offer them added value. The insights they have gained in the process will now allow them to use GenAI in a more targeted, broader and more organized way in 2025. IntraFind expects the following trends to emerge:
1. Companies are freeing themselves from the proliferation of tools. In many organizations, employees or departments simply use generative AI applications on their own initiative. The result is an inefficient, uncontrollable and risky proliferation. In 2025, companies will therefore increasingly standardize their AI tools. Together with their employees, they will select the most useful applications from the many that already exist and try to centralize them in one tool wherever possible.
2. Chatbots are spreading in service. Companies and public authorities will increasingly use modern chatbots in customer and citizen service due to their great potential for efficiency. Thanks to GenAI, their language skills are now at a high level and they can solve simple tasks quickly and efficiently. Despite their great progress, they still have their limits when it comes to more complex enquiries. For the time being, a hybrid approach with automated systems for standard tasks and human employees is therefore required to meet customer expectations.
3. Chat and search are coming closer together. Organizations will increasingly implement conversational search and thus unite the classic world of enterprise search with the new world of AI-driven chat. This combination will give employees easier access to information. They can ask questions and receive answers in addition to hit lists, have the option to summarize the documents they’ve found and can enter into a question-and-answer dialogue with documents. The systems are getting better and better at recognizing the intention behind a question.
4. Open-source models democratize generative AI. The democratization of AI increasingly relies on affordable and user-friendly models that are accessible to everyone and can be operated independently. Initiatives in the EU particularly promote models that are trained for linguistic diversity and take cultural differences into account. Open platforms and cost-effective technologies ensure that AI is not reserved for large companies, but can be used by educational institutions, smaller organizations and individuals - an important step towards a broader, sustainable and inclusive use of AI.
5. Explainable AI is becoming more important than ever. With the increasing use of generative AI, its explainability and traceability will play an ever greater role. On the one hand, regulations such as the EU AI Act demand transparency from AI systems; on the other, trust in artificial intelligence is also an essential prerequisite for employees and customers to accept and use it. This is why organizations will increasingly rely on transparent GenAI solutions.
‘The big AI hype has subsided and given way to healthy pragmatism. Companies now know which use cases work and which don't,’ explains IntraFind CEO Franz Kögl. ‘Now they can concentrate on the use cases that make sense, increase efficiency and can already be utilized on a broad scale. They will professionalize, expand and consolidate these use cases.’
